Multi-channel chat and CRM
Every conversation on every channel, held against one customer record.
Product 03 of 09
Super CX
Every lead, every channel, one inbox.
Calls, email, WhatsApp, Instagram, the website and Messenger, against one customer record.
The problem
Leads arrive on six channels and live in six places, so nobody sees a customer whole and the follow-up depends on who happened to take the first message.
How it is built
A multi-channel inbox and CRM that writes the customer profile from the conversations themselves, instead of waiting for someone to update a field.
- Unifies
- CallsEmailWhatsAppInstagramWebsiteMessenger
What it does
Profiles that build themselves
Details are captured as the customer talks, and segments update with them.
Flows, follow-ups and summaries
Follow-ups run on schedule and every thread carries a summary, so the next person starts where the last one stopped.
Where it sits
The middle of the funnel: from conversation to deal.
- B2BStage 3 of 4 · Deal
- B2CStage 1 of 4 · Lead
- B2CStage 4 of 4 · Sale
- E-commerceStage 3 of 4 · Retain
The next step
Find out what you're leaving on the table.
The audit is free. The findings are yours whether we work together or not.